Welcome to Natious - Your Premium Organic Shop!

Shopping

What Shipping Methods Are Available?

We offer several shipping methods, including standard shipping, expedited shipping, express delivery, and Cash on Delivery (COD). You can choose your preferred method during checkout.

Do You Ship Internationally?

At this time, we only offer shipping within the domestic region. We do not ship internationally, but we hope to offer this option in the future.

How Long Will It Take To Get My Package?

Delivery times depend on the shipping method selected and your location. Orders typically ship within 1-3 business days, with standard delivery taking 5-7 business days. Expedited or express shipping options may reduce the delivery time.

Payment

What Payment Methods Are Accepted?

We accept Bkash, Nagad, Visa, MasterCard, Bank Transfer, and Cash on Delivery (COD), with all payments processed securely.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) as a payment option for certain locations. If COD is available in your area, you can select it as your payment method during checkout. Please note that COD may not be available for international orders.

Orders & Returns

How do I place an Order?

To place an order on our website, simply browse through our products and add the items you wish to purchase to your cart. When you’re ready, click on the “Proceed to Checkout” button. Enter your shipping details, choose your preferred payment method, and review your order. Once you’re satisfied, confirm your order, and you’ll receive a confirmation email with all the details.

How Can I Cancel Or Change My Order?

If you need to cancel or make changes to your order, please contact us as soon as possible. We can only process cancellations or changes if your order has not yet been shipped. Once your order is shipped, it cannot be modified or canceled. Please reach out to our customer service team for assistance.

Do I need an account to place an order?

No, you do not need an account to place an order. You can checkout as a guest. However, creating an account will allow you to track your orders, save shipping information, and enjoy a quicker checkout process for future orders.

How Do I Track My Order?

To track your order, please visit our “Order Tracking” page. Enter your order number and email address to view the current status and tracking information. You will also receive an email with tracking details once your order has been shipped. If you need further assistance, feel free to contact our customer support team.

How Can I Return a Product?

If you wish to return a product, please contact our customer service team within 7 days of receiving your order. We will provide you with instructions on how to return the item. Please ensure the product is unused and in its original condition. Once we receive the returned item, we will process your refund or exchange as per our return policy.

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